Terms & Conditions
These Terms & Conditions (“Terms”) apply to all wholesale transactions between Heychic (“we”, “our”, “us”) and wholesale customers (“you”, “your”). By registering for a wholesale account, placing an order, or engaging with our Services (including our website, emails, and social media), you agree to be bound by these Terms.
1. Applicable Law
These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts in New South Wales, Australia.
2. Registration & Account
To access wholesale services, you must register for an account by providing accurate business details (including business name, ABN/ACN, contact details, and delivery address).
Accounts are subject to approval by the Heychic wholesale team. We reserve the right to refuse or terminate accounts at our discretion.
You are responsible for maintaining the confidentiality of your account and password.
3. Orders & Acceptance
All orders are subject to acceptance and availability.
An order acknowledgment does not constitute acceptance. A binding contract is formed once you receive a dispatch confirmation from Heychic.
We reserve the right to decline or cancel any order, including suspected fraudulent or non-compliant orders.
4. Pricing & Payment
All prices are quoted in AUD unless otherwise specified, exclusive of GST and shipping.
Payment terms are: [choose model: 100% upfront OR 30% deposit + 70% balance prior to shipment].
Accepted payment methods: bank transfer, Visa, MasterCard.
Orders will not be dispatched until full payment has been received.
5. Shipping & Delivery
Shipping arrangements (methods, costs, timelines) are agreed on a case-by-case basis.
Risk transfers to the customer once goods are handed over to the carrier.
Heychic is not responsible for delays caused by carriers, customs, or force majeure events.
6. Returns & Claims
Returns are accepted only with prior written approval from Heychic.
Change-of-mind returns are not accepted.
Claims for damaged or defective items must be submitted in writing within 5 business days of delivery.
Approved returns must be in original condition, unworn, and with tags attached.
Heychic reserves the right to replace, repair, or issue a credit note at its discretion.
7. Intellectual Property
All designs, logos, trademarks, product images, and marketing materials remain the property of Heychic.
Wholesale customers are granted a limited license to use Heychic marketing materials solely to promote Heychic products.
Unauthorized reproduction, modification, or distribution is strictly prohibited.
8. Stockist Policy
By becoming a Heychic stockist, you agree to sell our products only through your approved retail or online channels.
Parallel imports, unauthorized reselling on third-party marketplaces, or misleading representation of the brand are prohibited.
9. Limitation of Liability
To the fullest extent permitted by law, Heychic disclaims all warranties not expressly set out in these Terms.
Our liability shall not exceed the purchase price of the products supplied.
10. Termination
Either party may terminate the relationship with written notice if the other breaches these Terms.
Heychic reserves the right to suspend supply in cases of late payment, misuse of brand assets, or any conduct deemed damaging to the brand.
11. Dispute Resolution
In case of a dispute, both parties agree to attempt resolution via good faith negotiation or mediation before pursuing litigation.