Privacy Policy
Effective Date: 1 May 2024
Website: www.heychicwholesale.com
At Heychic, we are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). A copy of the APPs can be obtained from the Office of the Australian Information Commissioner at www.oaic.gov.au.
This Privacy Policy explains what personal information we collect, how we use and handle that data, and how we keep your information secure. It applies to all services provided through our Website and operates in addition to our Terms & Conditions.
1. Personal Information We Collect
We only collect the data necessary to provide our wholesale services effectively.
Automatically collected data (via your device/browser):
IP address and location
Browser, operating system, and device information
Pages visited and links clicked
Content viewed and time spent
Automatically collected data (via your device/browser):
Name, business name, ABN/ACN
Business address, billing and shipping address
Email address, phone number
Order history and communication records
2. How We Use Your Personal Information
We use your information for the following purposes:
To process and fulfil wholesale orders
To provide account management and customer support
To improve website performance and customer experience
To communicate with you about orders, updates, and promotions (if subscribed)
To comply with legal and regulatory obligations
We may also use browsing data (cookies and analytics) to analyse user behaviour and optimise our services.
3. Marketing Communications
When you register for an account, your email and phone number may be added to our wholesale customer database.
You may receive marketing emails or SMS about new collections or promotions.
You can unsubscribe at any time by clicking “unsubscribe” in the email or replying “STOP” via SMS.
4. Third-Party Service Providers
We may share necessary data with trusted third parties for business purposes, such as:
Payment providers – for secure transaction processing
Courier and logistics partners – to arrange delivery of orders
Analytics services (e.g., Google Analytics) – to understand website usage and improve functionality
Please note: Heychic does not store your banking information. Payments are processed directly via secure third-party providers.
5. Cookies
Our Website uses cookies to enhance functionality and personalise your experience. These include:
Functional cookies – remember your preferences
Analytical cookies – track usage for website improvements
Targeting cookies – provide relevant marketing content
You may disable cookies in your browser settings, though this may affect functionality.
6. Data Security
We take reasonable steps to protect your personal data, including:
Secure servers and encryption
Account access via unique username and strong password
Limited access to personal data by authorised personnel only
Please note that transmission of data over the Internet is not completely secure, and you transmit data at your own risk.
7. Data Retention
We store personal information for as long as necessary to provide our services or comply with legal obligations.
Account data is retained while you hold an active wholesale account.
After termination, data may be stored in aggregated or anonymised form for reporting purposes.
8. Disclosure to Authorities
Heychic may disclose personal information when required by law, regulation, or court order, and where necessary to comply with government or regulatory authority requests.
9. Access & Correction
You may request access to, correction of, or deletion of your personal data by contacting us. To protect your security, we will verify your identity before granting access or making changes.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, or technological changes. Updates will be published on our Website with the effective date revised. We encourage you to check regularly for the latest version.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: wholesale@heychic.com.au